Refund Policy
Due to the made to order process of all products in all three (3) collections within our shop, we are unable to accept Returns or Exchanges.
Please double check the sizes and descriptions of each item before purchasing!
If there is a problem with your order or you have any questions regarding our policies, please send us a message.
Thank you for understanding!
For a store credit on faulty items only, do the following:
- Upload a photo to us showing how the item has been damaged or defective.
- Provide a receipt or email confirmation on which item you are seeking a store credit.
Send it to support@joytowne.online. If your product arrived damaged, you have three (3) business days after delivery to request a store credit in lieu of a refund. No exceptions. Please allow us seven (7) business days to process the store credit. Thank you for understanding.