Shipping Policy
Overview
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. This is the fulfillment process.
Next is the shipping process, which can take 3 to 5 business days. Between fulfillment and shipping processes, it can take at least 10 business days so plan accordingly. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We do our best to ensure that you receive your items as soon as possible. Please note due to a high volume of orders, or potential delay given the carriers, estimated delivery times is what we offer.
For simple flat rate shipping: For USA only, please see shipping charges listed in checkout.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Shipping from Alexandria, Virginia
(Based on Weight)
|
Type |
Time |
Cost |
|
Economy $50.00 and up |
• 5 to 8 business days |
Free |
|
Economy 0 lb - 5 lb |
• 5 to 8 business days |
$4.90 USD (Use varies) |
|
Economy 5 lb - 70 lb |
• 5 to 8 business days |
$19.90 USD (Use varies) |
|
Standard 0 lb - 1 lb |
• 3 to 4 business days |
$6.90 USD |
|
Standard 1 lb - 5 lb |
• 3 to 4 business days |
$9.90 USD |
You can use economy shipping and receive free shipping for orders $50 or more. For multiple shipping options, one carrier option is USPS, UPS and Fedex which has its own prices and delivery times.
Both Local delivery and In-store pickup are non-applicable at this time.
International Shipping
We do NOT offer international shipping. All shipping of products is for the Domestic US only.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@joytowne.online with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
The United States Postal Service (USPS) is a great option for delivery for P.O. Box clients since some carriers (such as UPS and FEDEX) have limitations around shipping to P.O. Boxes.
More importantly since we do domestic shipping only in the Unites States.
For our clients in U.S. territories such as Puerto Rico, US Virgin Islands, American Samoa, Commonwealth of the Northern Mariana Islands, Federated States of Micronesia, Guam, Republic of the Marshall Islands, and Republic of Palau, the USPS is the only option for domestic shipping. Please select the USPS shipping option if you want to receive products from JOYTOWNE LLC.
For more information on domestic shipping for US territories visit USPS at https://faq.usps.com/s/article/What-US-Possessions-US-Territories-and-Freely-Associated-States-are-Considered-Domestic
Refunds, returns, and exchanges
Due to the made to order process of all products in all three (3) collections within our shop, we are unable to accept Returns or Exchanges.
Please double check the sizes and descriptions of each item before purchasing!
If there is a problem with your order or you have any questions regarding our policies, please send us a message.
Thank you for understanding!
For a store credit on faulty items only, do the following:
- Upload a photo to us showing how the item has been damaged or defective.
- Provide a receipt or email confirmation on which item you are seeking a store credit.
Send it to support@joytowne.online. If your product arrived damaged, you have three (3) business days after delivery to request a store credit in lieu of a refund. No exceptions. Please allow us seven (7) business days to process the store credit. Thank you for understanding.